SphereMail Operators

No, If you activate a user manually, the user will not receive a notifying email.

You may reassign a mailbox to a customer if it is available after they resubscribe. However, it is not recommended to offer it for free. The system will a...

Our platform allows you to charge either a monthly fee or a per-check fee for the check deposit service you offer. You can choose which billing method works...

Operators can add a negative balance to a customer's account by following the steps below:  Go to the section titled "Customers"  Search fo...

When a customer goes through the process of notarizing the USPS form 1583, it is up to the operator to view its progress and approve its validity. Otherwise...

If the customer's account is active, the system automatically tries to recharge the updated credit card once every five days. Operators/admins can also ...

Unfortunately, we do not have an automatic mechanism to remove customers from the system at this time.  The reason behind this was to help the operator re...

We advise you to deactivate the accounts from the operator's end as it would be free of charge. simply follow the below steps: Click on the sec...

In that case, The operator is allowing customers to have their personalized mailboxes and that's why the customer didn't fall under the preassigned...

You can't delete a customer, but you can deactivate him. To deactivate a customer's account, follow the steps below: Click on the section titl...