Is there a way to set a cancellation date to a customer's subscription? For example, if we wanted to require a 30 day termination notice, could we set the last date of a package in advance? → : SphereMail Operators

Is there a way to set a cancellation date to a customer's subscription? For example, if we wanted to require a 30 day termination notice, could we set the last date of a package in advance? → Print

Modified on: Sat, Sep 17, 2022 at 2:34 PM

Yes, there is.

To set that up, find the customer needed and click on the deactivation icon:

Then you'll see 3 options for the cancellation:

Cancel now to deactivate the account immediately.
Cancel at the subscription end date to set the account to be automatically deactivated at the end of the billing cycle (30 days from the activation date).
Manually set a date for cancellation so you can set any date you'd like.

In this case, you'll need to choose the second option and then click on Deactivate Customer:

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Is there a way to set a cancellation date to a customer's subscription? For example, if we wanted to require a 30 day termination notice, could we set the last date of a package in advance? → Print

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